milvip Privacy Policy

1. Introduction

1.1 This Privacy Policy ("Policy") is issued by milvip ("milvip", "we", "us", "our"), the operator of the online gaming and sports betting platform at milvip.app ("Platform"). This Policy applies to all registered players and visitors who access or use the milvip Platform, including players based across Pakistan — in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and beyond.

1.2 By registering an account on milvip or by continuing to use the Platform after the effective date of this Policy, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

1.3 This Policy should be read alongside milvip's Terms & Conditions and Responsible Gaming Policy, both of which are available on this site.

1.4 milvip takes its data protection obligations seriously. We apply technical and organisational measures proportionate to the sensitivity of the data we hold, with particular care applied to financial data (PKR balances, JazzCash and Easypaisa transaction records) and identity documents (CNIC).

2. Personal Data We Collect

milvip collects the following categories of personal data from players:

2.1 Registration Data

• Full name as it appears on your CNIC.
• Pakistani mobile number (+92 format).
• Date of birth (used to verify you meet the 18+ age requirement).
• Username chosen by you at registration.
• Email address (if provided).
• City and province of residence within Pakistan.

2.2 Identity Verification (KYC) Data

• Scanned copy or photograph of your Computerised National Identity Card (CNIC).
• Proof of address documentation where requested.
• Source of funds documentation where required by our compliance team for larger withdrawal requests.

2.3 Financial Data

• JazzCash mobile account number and transaction reference numbers.
• Easypaisa mobile account number and transaction reference numbers.
• Bank account details (HBL, UBL, Meezan Bank, Bank Alfalah, or other Pakistani banks) where used for deposits or withdrawals.
• Deposit and withdrawal history in PKR.
• Visa/Mastercard partial card number (last four digits only — full card numbers are never stored by milvip).
• USDT TRC20 wallet address where applicable.

2.4 Gameplay & Betting Data

• Game session history including games played, stakes placed, outcomes, and winnings.
• Sports betting history including events wagered on, bet amounts, odds accepted, and settlement results.
• Bonus and promotion activity.

2.5 Technical Data

• IP address at time of login and during active sessions.
• Device type, operating system, and browser version.
• Session timestamps and duration.
• Cookies and similar tracking identifiers (see Section 7).

2.6 Communications Data

• Contents of messages sent to milvip support via email.
• Chat logs where live support is available.

3. How We Collect Your Data

3.1 Directly from you — when you complete the milvip registration form, submit KYC documents, make a deposit or withdrawal request, contact our support team, or update your account settings.

3.2 Automatically — through your use of the milvip Platform. Each time you log in, place a bet, or play a game, technical data about your session is recorded automatically by our systems.

3.3 From payment processors — when you initiate a JazzCash or Easypaisa transaction, relevant transaction confirmation data is passed to milvip by those payment providers to confirm receipt and credit your PKR account balance.

3.4 From game providers — game providers such as Pragmatic Play and PG Soft may pass back session and outcome data to milvip as part of the technical integration required to operate their games on the milvip Platform.

4. How We Use Your Personal Data

milvip uses the personal data it holds for the following purposes:

• Account management: Creating, maintaining, and operating your milvip account. Processing your milvip login credentials securely.
• KYC and identity verification: Confirming you meet the 18+ age requirement and that your identity matches the payment accounts you use for deposits and withdrawals.
• Payment processing: Crediting PKR deposits from JazzCash, Easypaisa, and other payment methods; processing PKR withdrawal requests to your designated wallet or bank account.
• Fraud prevention and security: Detecting and preventing unauthorised account access, duplicate accounts, bonus abuse, money laundering, and other prohibited conduct listed in milvip's Terms & Conditions.
• Responsible gaming monitoring: Tracking player activity to identify patterns consistent with problem gambling, enforcing deposit limits, session limits, and self-exclusion periods set by players or applied by milvip under its responsible gaming obligations.
• Customer support: Responding to account queries, withdrawal disputes, game disputes, and general support requests.
• Platform improvement: Analysing aggregate, anonymised gameplay data to improve game selection, cashier performance, and user experience — particularly to ensure the milvip Platform works well across Pakistani mobile networks and devices.
• Legal and regulatory compliance: Meeting any obligations imposed by applicable law, court orders, or regulatory authorities.

milvip does not use your personal data for targeted advertising on third-party platforms. We do not profile you for the purpose of selling advertising inventory.

5. Sharing Your Personal Data

5.1 milvip does not sell your personal data. We do not share it with advertisers, data brokers, or unrelated third parties for commercial purposes.

5.2 milvip may share your personal data with the following categories of recipients, strictly to the extent necessary for the purposes stated in Section 4:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa/Mastercard network processors, and USDT infrastructure providers — to process your PKR deposits and withdrawals.
• Game providers: Certified providers such as Pragmatic Play and PG Soft — to authenticate your active session and return game results to your milvip account balance.
• KYC verification services: Third-party identity verification vendors used to validate CNIC documents and confirm player identity, where such services are integrated.
• IT and hosting providers: Infrastructure and security service providers who host and maintain the milvip Platform under strict data processing agreements.
• Legal and regulatory authorities: Law enforcement agencies, courts, or regulators where milvip is legally compelled to disclose data or where disclosure is necessary to protect the safety of individuals.

5.3 All third parties who process data on milvip's behalf are bound by contractual data processing agreements that prohibit them from using your data for any purpose beyond what is necessary to provide their service to milvip.

6. Payment Data & Financial Privacy

6.1 milvip handles financial data with heightened care. Your JazzCash and Easypaisa account numbers, bank account details, and transaction history are among the most sensitive categories of data we hold. Access to this data within milvip is restricted to personnel with a specific operational need.

6.2 milvip does not store full Visa or Mastercard numbers. Card payment processing is handled via PCI-DSS compliant payment gateways; only the last four digits of a card number are retained in our systems for reference purposes.

6.3 All PKR transaction records (deposits and withdrawals) are retained for a minimum period in accordance with applicable financial compliance obligations. These records form part of your account transaction history accessible via the milvip cashier.

6.4 If you believe there has been an unauthorised transaction on your milvip account, please contact milvip support immediately at [email protected] and change your account password via the milvip login page without delay.

7. Cookies & Similar Technologies

7.1 milvip uses cookies and similar technologies on milvip.app to operate core Platform functions, maintain your login session, and understand how the Platform is being used.

7.2 The following categories of cookies are used:

• Strictly necessary cookies: Required to keep you logged in to your milvip account and to maintain your active game session. These cannot be disabled without breaking core Platform functionality.
• Performance cookies: Anonymised data about how players navigate the milvip Platform — which game categories they visit, how long sessions last, and whether the cashier process completes successfully. This data is aggregated and not linked to individual identity.
• Security cookies: Used to detect suspicious login patterns, including concurrent sessions from multiple IP addresses, which may indicate account compromise.

7.3 milvip does not use third-party advertising or social media tracking cookies. You will not find Facebook Pixel, Google Ads remarketing tags, or similar advertising trackers on milvip.app.

7.4 You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent you from using the milvip Platform, including the login and cashier functions.

8. Data Retention

8.1 milvip retains your personal data for as long as your account remains active and for a reasonable period thereafter, as required to meet legal, compliance, and fraud prevention obligations.

8.2 KYC documents (including CNIC copies) and financial transaction records are retained for a minimum period mandated by applicable anti-money laundering and financial compliance requirements, even after an account is closed.

8.3 Where a player requests permanent self-exclusion, their gameplay data is retained for responsible gaming monitoring and to ensure the exclusion is not circumvented by re-registration. Such data is not used for any commercial purpose.

8.4 Where data is no longer required for any lawful purpose, milvip will securely delete or anonymise it.

9. Data Security

9.1 milvip implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction.

9.2 Key security measures include: SSL/TLS encryption for all data transmitted between your browser and milvip.app; encrypted storage of passwords (never stored in plain text); restricted internal access controls limiting who within milvip can access player financial and identity data; and regular security assessments of the Platform.

9.3 Despite these measures, no internet-based system is entirely immune to security incidents. In the event of a data breach that poses a risk to your rights, milvip will notify affected players promptly and take all reasonable steps to contain and remediate the incident.

10. Your Data Rights

10.1 As a milvip player, you have the following rights with respect to your personal data:

• Right of access: You may request a copy of the personal data milvip holds about you at any time.
• Right of correction: If any personal data held by milvip is inaccurate or incomplete, you have the right to request correction. Basic account details can be updated directly via account settings after logging in.
• Right of deletion: You may request deletion of your personal data. Please note that where milvip is legally required to retain data (e.g., KYC and financial records under AML obligations), such data cannot be deleted until the mandatory retention period has elapsed.
• Right to restrict processing: In certain circumstances, you may request that milvip restricts the processing of your data while a dispute or correction request is resolved.
• Right to object: You may object to processing of your personal data where that processing is based on milvip's legitimate interests rather than legal obligation.
• Right to data portability: Where technically feasible, you may request that milvip provide your personal data in a structured, machine-readable format.

10.2 To exercise any of these rights, please contact milvip support at the details provided in Section 14. milvip will respond within a reasonable timeframe and in any event within 30 days of receiving a valid request. We may need to verify your identity before processing a data rights request.

11. Minors & Age Restriction

11.1 milvip does not knowingly collect personal data from persons under the age of 18. The milvip Platform is strictly for adults. If milvip discovers that a player is under 18, their account will be immediately closed, any deposits will be refunded (absent fraud indicators), and all personal data associated with the account will be deleted except as required by applicable law.

11.2 Parents and guardians in Pakistan who are concerned about a minor accessing online gambling websites are strongly encouraged to use available parental control software to restrict access to milvip.app and similar platforms.

12. Third-Party Links

12.1 The milvip Platform does not contain links to third-party websites. All navigation on milvip.app leads to pages within the milvip domain. This Policy applies solely to data processed by milvip in connection with your use of milvip.app. milvip accepts no responsibility for the privacy practices of any other website.

13. Changes to This Privacy Policy

13.1 milvip may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform features. The date at the top of this Policy indicates when it was last revised.

13.2 Where changes are material — particularly changes that affect how we use financial data or KYC information — milvip will notify registered players via the mobile number or email address on file before the changes take effect.

13.3 Continued use of the milvip Platform following the effective date of any updated Policy constitutes your acceptance of the revised terms.

14. Contact Us – Data Enquiries

For any questions, data access requests, correction requests, deletion requests, or privacy complaints relating to your milvip account and this Privacy Policy, please contact the milvip data team:

Please include your registered Pakistani mobile number in all privacy-related communications so we can locate your account and respond accurately to your request.